Online reviews can make or break a business, and with over 90% of customers reading online reviews before making a purchase decision, having positive reviews can be crucial. But what happens when somebody posts a negative review on your business' Google page? While it is important to address negative reviews and respond professionally, sometimes it may be necessary to delete the review altogether. In this post, we will go over the steps on how to delete google review.

Step 1: Go to Your Google Business Page

The first step in deleting a Google review is to log into your Google My Business (GMB) account. Go to the “Reviews” section and find the review that you want to delete. Once you have found the review, click on the three vertical dots next to the reviewer's name.

Step 2: Flag the Review

After clicking on the three vertical dots, a drop-down menu will appear. Click on “Flag as inappropriate”. Google will then ask you to choose the reason why you are reporting the review. Select “Conflict of interest” or “Spam” as the reason and then click “Submit”.

Step 3: Wait for Response

After submitting the flagged review, Google will review it and determine if it violates their policies. This process typically takes a few days, during which time the review will still be visible on your business page. Once Google has reviewed the review, they will notify you via email of their decision.

Step 4: Appeal the Decision

If Google decides not to take down the review, you can appeal the decision by filling out a form on their support page. Make sure to provide a detailed explanation of why you believe the review should be removed. Google will review your appeal and make a final decision.

Step 5: Respond to Reviews

Remember that not all negative reviews can be deleted, so it is important to respond professionally to all reviews- even the negative ones. Responding to reviews shows that you care about your customers and are willing to take the time to address any concerns they may have.

Conclusion:

While it is always important to respond to negative reviews and try to resolve any issues a customer may have had, sometimes a review may need to be removed. The process of deleting a Google review can be time-consuming and may not always result in the review being removed, but it is important to follow the steps provided by Google and to always respond professionally to all reviews. By having a positive online presence and addressing any concerns customers may have, you can build trust and loyalty in your business.